Privacy Policy and Terms of Use

Here you will find the terms of use for the website as well as the privacy policy for Farris Bad.

If you have any questions, please contact customer service: farrisbad@farrisbad.no | phone +47 33 19 60 00.

1. The website and its terms

1.1 This website is owned and operated by Farris Bad hotelldrift AS ("Farris Bad").

1.2 These terms ("User Terms") apply to your use of the website. By visiting and using the website, you are bound by the terms and conditions applicable to the website at any given time.

1.3 For users who register as members of Strawberry, in addition to the User Terms, the Strawberry membership terms apply, which you can find here.

1.4 Users undertake not to violate Norwegian law when using the website.

2. Changes to the website and user terms

2.1 To enhance your use of the website, Farris Bad may make changes to it.

2.2 Farris Bad reserves the right, without prior notice, to make improvements, changes, additions, or removal of information on the website that Farris Bad deems necessary. Furthermore, Farris Bad reserves the right to make changes to the User Terms. The current User Terms will be published on our website. By continuing to use the website after such changes have been published, you accept the changes.

3. Intellectual property rights

3.1 All content on the website is owned, unless otherwise stated, by Farris Bad or Strawberry.

3.2 The content of the website is protected by copyright, trademark, and other intellectual property laws. Users are not granted the right to use the content of the website in any way other than in accordance with the User Terms.

3.3 Unless otherwise stated, reproduction, publication, editing, transmission, storage, or other use of the content on the website requires prior written approval from Farris Bad or Strawberry. Exceptions are made for incidental storage on dates or printing for personal use.

3.4 The use of trademarks and logos appearing on the website requires prior written consent from Farris Bad, Strawberry, or other relevant rights holders.

4. Hyperlinks

4.1 Our website may contain hyperlinks to websites owned and operated by third parties. Your use of such links means that you are leaving our website.

4.2 We do not in any case control the design of, or can influence the content of, websites provided by third parties.

4.3 Our provision of such links does not imply that we endorse or are responsible for the information, product, or service offered via the hyperlink.

4.4 Since we are not responsible for the handling and privacy of your personal information on third-party websites, we recommend that you read the terms and conditions that apply to your use of such websites. The use of third-party sites is solely at the user's risk.

5. Limitation of liability

5.1 Farris Bad provides no guarantees regarding the website's functionality or availability.

5.2 Farris Bad also does not guarantee that the information available on the website is correct or complete. This includes information about products, services, offers, and other information provided on the website.

5.3 Farris Bad is not liable for direct or indirect damages caused by the use of the website, or information on the website, to the extent that such liability does not arise from mandatory legislation.

6. Website security

6.1 Farris Bad, as well as our partner companies, will use the information you provide during transactions on the website. This information includes credit and payment card information as well as delivery and invoice addresses.

6.2 Farris Bad takes all reasonable steps to protect the information you provide on this site in connection with transactions.

Privacy Policy for Farris Bad

1. Introduction

We at Farris Bad process your personal data in various contexts, such as when you order services from us, stay at our hotels, use services we provide, and in some other contexts. In our privacy policy, you will find more information about our processing of personal data. Below you will also find contact information if you have questions or want to request access.

We process your personal data in accordance with the current Norwegian Personal Data Act, including the GDPR.

2. Data Controller for your personal data

Our company Farris Bad hotelldrift AS, org. no. 988 988 456, Fritzøe Brygge 2, Postboks 18, 3285 Larvik, tel. +47 33 19 60 00, email farrisbad@farrisbad.no is the data controller for the processing of personal data in our systems for booking, invoicing, and hotel operations. We are also the data controller for our marketing and sending emails from us to our customers and contacts.

3. Processing of personal data related to booking and stay

In connection with your bookings made by yourself or by others on your behalf, we process the personal data we need to fulfill the agreement on booking and purchasing services. This includes information you have provided directly to us or through a travel agency or agent. For example, we process information about your identity, your contact details, and your payment information. In some cases, we will store your passport number. In addition, we process other information you may have provided to us and that is relevant to your stay with us. This may include information about allergies or special requests for your stay. We record all purchases and orders you make with us, such as spa, restaurant, room service, etc., to provide such services and for you to pay for them.

We process this information as long as necessary to fulfill the booking agreement with you, and also as long as applicable laws or regulatory requirements require us to do so.

We log the use of key cards in our hotels. We do this to prevent and investigate crime, and for security reasons, including fire safety. We store the logs for 21 days.

4. Processing of personal data for marketing purposes

We do not disclose your personal information to third parties unless you have consented to this, or unless applicable laws, including the Personal Data Act and GDPR, valid government orders, or court orders allow or require us to do so.

For the record, we inform you that our use of data processors to process information on our behalf is not considered disclosure.

5. Processing of personal data for development, troubleshooting, and security

We will process data that includes personal information to troubleshoot and correct errors, improve our services and the technology we use, and to analyze usage and user behavior. Furthermore, we will process personal data to verify your identity, including verifying identity in connection with your use of our digital services.

We anonymize data or compile statistics as much as possible, but we will also need to process personal data for development, troubleshooting, statistics, and security purposes.

6. Processing of personal data for other purposes

If you contact our customer service or otherwise contact us with inquiries, we will process the personal information you provide as far as necessary to respond to and log your inquiry. The basis for this is legitimate interests or to fulfill agreements with you or respond to your inquiries.

In addition to the processing described in our privacy policy or based on your consent, we may in some cases need or be able to process personal data when applicable laws, including the Personal Data Act and GDPR, valid government orders, or court orders require or allow us to do so.

7. Disclosure of personal data and legally required processing.

We do not disclose your personal information to third parties unless you have consented to this, or unless applicable laws, including the Personal Data Act and GDPR, valid government orders, or court orders allow or require us to do so.

For the record, we inform you that our use of data processors to process information on our behalf is not considered disclosure.

8. Your rights

As an individual, you have several rights under personal data regulations.

You have the right to request access, correction, or deletion of the personal information we process about you. You also have the right to request limited processing, object to the processing, and request data portability.

To exercise your rights, you can go to the following page www.nordicchoicehotels.no/generelle-betingelser/generelle-betingelser/innsynsforesporsel/. We will respond to your request as soon as possible, and no later than within 30 days.

We will ask you to confirm your identity or provide additional information before allowing you to exercise your rights with us. We must do this to ensure that we only provide access to your personal information to you - and not to anyone pretending to be you.

9. Data Protection Officer

We are part of Strawberry, which has its own data protection officer. The data protection officer is the ombudsman for all hotels affiliated with Strawberry, including us.

Our ombudsman is our contact point for the Data Inspectorate.

Our ombudsman provides advice and guidance on the processing of personal data and the rules for this to all hotels in Strawberry, our data processors, and our employees. The ombudsman works to ensure our compliance with the rules for personal data and our internal guidelines.

Our ombudsman can also help you exercise your rights with us, or help you get answers to questions about your personal information with us.

If you believe that our processing of personal data does not comply with what we have described here or that we are otherwise violating data protection legislation, you can alternatively complain to the Data Inspectorate in Norway, or the supervisory authority in the country where you are staying at the hotel. You can find information on how to contact the Data Inspectorate on the Data Inspectorate's website www.datatilsynet.no

10. Cookies

We use cookies to improve the user experience of our websites.

A cookie is a small text-based data file placed on your device (your smartphone, computer, or tablet, for example). The cookie helps recognize the type of content and pages visited on our website. Information stored by a cookie may include how you use the website, the type of browser you use, and which websites you have visited.

A permanent cookie remains on your device for a specified period. A session cookie is stored randomly in your device's memory while you are on our websites. The session cookie disappears when you close your browser. We use both permanent cookies and session cookies. Strawberry may also use third-party cookies.

If you do not want our websites to place cookies on your device, you can disable cookies in your browser. Disabling cookies will reduce the functionality of our websites.

11. Personalization of your stay with us

Farris Bad aims to offer our customers the best possible hotel stay tailored to each guest's preferences and purchase history.

Based on legitimate interests, we will use information we have received from you about your room preferences (such as "ocean view" or "quiet room") and information about your purchases with us ("sparkling water" instead of "still water") to offer you a customized stay.

This information is collected based on your purchases with us and the preferences you express to our staff.

You can opt out of our use of your information for personalizing your stay. You can do this by sending an email to farrisbad@farrisbad.no.

12. Changes in the privacy policy or processing

We continuously work on developing and improving our services for our customers. This may change the way or extent of our processing of personal data. The information we provide through this privacy policy will therefore be adjusted and updated irregularly. We will also change the privacy policy when new rules or government practices make it necessary.